Terms of Service

Agreement to Terms

By accessing or using the services of Fairways Ear Wax Removal ("we," "our," or "us"), you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not use our services.

Services Provided

Fairways Ear Wax Removal provides professional ear wax removal and ear care services, including:

• Microsuction ear wax removal
• Ear irrigation services
• Ear health assessments
• Hearing consultations

All services are provided by qualified and trained professionals at our clinic locations in Birmingham, Mere Green, and Tamworth.

Appointments and Booking

Booking Confirmation

Appointments must be booked in advance either online, by phone, or via email. Your appointment is confirmed only when you receive confirmation from us via email or phone.

Cancellation Policy

If you need to cancel or reschedule your appointment, please provide at least 24 hours notice. Cancellations made with less than 24 hours notice may be subject to a cancellation fee.

Late Arrivals

Please arrive on time for your appointment. If you arrive more than 15 minutes late, we may need to reschedule your appointment to accommodate other patients.

Payment Terms

Pricing

Our current pricing for services is as follows:

• Microsuction: £60 per treatment
• Ear Irrigation: £60 per treatment
• Ear Health Check: £35 (if no wax removal required)

Prices are subject to change. Current prices will be confirmed at the time of booking.

Payment Methods

We accept payment by cash, credit card, and debit card. Payment is required at the time of service unless alternative arrangements have been made in advance.

Refunds

If you are not satisfied with our service, please inform us immediately. Refunds are considered on a case-by-case basis and are at our discretion.

Medical Information and Consent

Medical History

You must provide accurate and complete medical information, including any ear conditions, previous ear surgeries, hearing aids, or relevant medical history. Failure to disclose relevant medical information may affect your treatment.

Informed Consent

Before any treatment, we will explain the procedure and obtain your informed consent. You have the right to ask questions and refuse treatment at any time.

Contraindications

Certain conditions may prevent us from providing ear wax removal services, including:

• Active ear infections
• Recent ear surgery (within the last 6 weeks)
• Perforated eardrum (for irrigation only; microsuction may still be suitable)
• Severe dizziness or vertigo

We reserve the right to refuse treatment if we believe it is not safe or appropriate.

Liability and Disclaimers

Treatment Outcomes

While we strive to provide the highest quality care, we cannot guarantee specific results from our services. Results may vary depending on individual circumstances.

Limitation of Liability

To the fullest extent permitted by law, Fairways Ear Wax Removal shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services.

Our total liability to you for any claim arising from our services shall not exceed the amount you paid for the service in question.

Medical Emergencies

We are not an emergency medical service. In case of severe ear pain, bleeding, sudden hearing loss, or other urgent medical concerns, please seek immediate medical attention at your nearest emergency room or call 999.

Professional Standards

All our practitioners are qualified, trained, and insured to provide ear wax removal services. We maintain professional indemnity insurance and adhere to industry best practices and guidelines.

Privacy and Data Protection

We are committed to protecting your privacy and personal information. Please refer to ourPrivacy Policy for detailed information about how we collect, use, and protect your data.

Patient Responsibilities

As a patient, you are responsible for:

• Providing accurate medical information
• Arriving on time for appointments
• Following pre-treatment and post-treatment instructions
• Informing us of any changes to your medical condition
• Paying for services at the time of treatment
• Treating our staff and premises with respect

Conduct Policy

We maintain a zero-tolerance policy for abusive, threatening, or inappropriate behaviour toward our staff or other patients. We reserve the right to refuse service and terminate our relationship with any patient who engages in such behaviour.

Intellectual Property

All content on our website, including text, images, logos, and graphics, is the property of Fairways Ear Wax Removal and is protected by copyright and trademark laws. You may not reproduce, distribute, or use our content without our written permission.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be posted on our website with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the modified terms.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Information

If you have questions about these Terms of Service, please contact us:

Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Entire Agreement

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and Fairways Ear Wax Removal regarding the use of our services.